My disabled mother is flying from Portland to Oklahoma with a lay over in Denver. Her f...
GetHuman764853's customer service issue with Frontier Airlines from June 2018
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The issue in GetHuman764853's own words
My disabled mother is flying from Portland to Oklahoma with a lay over in Denver. Her flight was **** departing at *:**pm-*:**pm from gate A**. Do to commotion, many overhead announcements and general confusion, she missed her flight even though she was asking airport employees every **-** min about her flight because she was worried. The representative offered **% off a motel. My mother is on disability and is headed to Oklahoma to be with her father who is gravely ill. She doesn't have the money for a hotel or car*uber*taxi to and from a hotel. She used all her funds to buy the ticket to get to her destination. She told me she will just stay at the airport. That is not acceptable. She has a walker, her service dog and recently had a spinal fusion so she isn't supposed to sit*lay or stand for extended periods. I would expect, as a curteousy the airline would provide a hotel and transportation to and from said hotel. I also would expect someone from the airline or airport help guide her to her rescheduled flight and make sure she gets on ok. *Her name is Carol Ann McCarn her knew flight is **** as well, same time tomorrow ******. @ *:**-*:**pm. She is currently at the airport waiting.
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