I'm flying out to Portland to pick up a new puppy (from Denver). I'm aware of the fee f...

GetHuman762133's customer service issue with Frontier Airlines from June 2018

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Help with my Frontier Airlines issue
Before contacting them, items GetHuman762133 may need:
Name on ticket, Booking reference, Billing address, Email address on the account, and Phone number on the account
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Waiting to see what went wrong with our suggestion for how to get Frontier Airlines help.
The issue and preferred resolution, in GetHuman762133's own words:
I'm flying out to Portland to pick up a new puppy (from Denver). I'm aware of the fee for flying with a pet, but on the booking website, I'm being charged this fee both there and back. Is there a way to have this fee only on the way back?
I trust that Frontier Airlines will make this right and come up with a resolution that is fair.
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Frontier Airlines

Customer service issue
Reported by GetHuman762133
Jun 8th, 2018 - 2 mons ago
I have an issue with Frontier Airlines too
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Seen by 5 customers so far
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Timeline
GetHuman762133 started working on this issue
Jun 8th 3:01am