On Monday, May ** my husband and I were scheduled to fly on Fromtier flight **** fro...

GetHuman698562's customer service issue with Frontier Airlines from May 2018

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The issue in GetHuman698562's own words
On Monday, May ** my husband and I were scheduled to fly on Fromtier flight **** from Trenton Mercer New Jersey airport to Orlando departure was scheduled for *:** p.m. our flight did not leave until **:** PM We were not informed as to why there was a delay. I called front tier customer service and was told to report to the airport The scheduled time which was two hours before the original departure time. A upon arriving and checking in , we were inform that was incorrect. I’m disable no wheelchair was available for me or Assistance . Once we boarded the flight at **:** it was freezing cold, I have been sick as a result of how cold the plain was. We arrived in Orlando *:** o’clock Tuesday morning. This was the most unprofessional experience I have ever had or any airline . We were celebrating my Godmother‘s hundredth birthday, What should have been a glorious occasion, turn into a nightmare . No passengers should have to encounter an experience like this. * Marguerite P. Goff
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Frontier Airlines

Customer service issue
Reported by GetHuman698562
May 19th, 2018 - 10 mons ago
I have an issue with Frontier Airlines too
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Timeline
GetHuman698562 started working on this issue
May 19th, 2018 1:36am