We left from San Jose ca heading to Austin Texas then Ohio for my grandma’s funeral. We...

GetHuman-leeshych's customer service issue with Frontier Airlines from May 2018

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The issue in GetHuman-leeshych's own words
We left from San Jose ca heading to Austin Texas then Ohio for my grandma’s funeral. We were in the airplane it was taking forever and the plane wasn’t going anywhere. After about an hour the pilot came on and said they were having mechanical issues and we needed to board off. We were waiting like * hours in the terminal and one of the stewards said that they didn’t know how long it would take to get another flight. They said we could get our baggage if we couldn’t wait. So we requested our baggage and were on standby to get on a flight with my sister who was headed the same way on another flight. Well about an hour later a bigger frontier plane showed up and said they would take the passengers to Texas . We went to the customer service rep of frontier and told them we would take the flight. At this point we were so disappointed with Frontier’s lack of concern and follow through. We got to Austin Texas but we’re too late for the flight, the frontier people didn’t help us but southwest did. The only option we had was to fly to Baltimore then to Ohio. If we didn’t take this option we would miss my grandma’s funeral. Frontier assured us our bags would meet us in Ohio. We landed in Ohio at *:** am and no luggage. My mom called and they assured us the luggage would be there by *:** that evening. My children and I and parents were left without clothing to wear to the funeral. Thankfully we were able to buy stuff to get by. My mom received a call from frontier later that day and they said that the luggage wouldn’t be there until **:** in the night. All my medicine was in the luggage and now I have gone without * of my prescriptions for * days!! My parents went to pick up the luggage at **:** on ******** and it wasn’t there!!!!!! The baggage guy had no idea what they were talking about but said to come back ********!!!! We are still without luggage!!! Never never will we fly with frontier!!!! We have had to purchase clothes and toiletries that we didn’t need to.

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Frontier Airlines

Customer service issue
Reported by GetHuman-leeshych
May 12th, 2018 - 2 years ago
Not resolved
Seen by 2 customers so far
Similar issue to 398 others
0 customers following this


GetHuman-leeshych started working on this issue
May 12th, 2018 2:09pm

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