I purchased two lounge chairs, cushions, and an umbrella. The entire order was over...

GetHuman-breingol's customer service issue with Frontgate.com from July 2018

Help with my Frontgate.com issue
The issue in GetHuman-breingol's own words
I purchased two lounge chairs, cushions, and an umbrella. The entire order was over $****. Both lounge chairs and umbrella came in damaged. We reported it immediately and were told it was going to be picked up. All of the items were picked up at one time from the trucking company, JB Hunt. It has now been * weeks since they were picked up and I still haven't received the full credit on my credit card. My order number is W***********. My wife has been on the phone with your customer service department at least * times trying to straighten out your mess and we still haven't been issued a full credit. This is a total disgrace. I purchased these items from Frontgate because of your reputation for quality merchandise and excellent customer care. Neither of these standards have been met to the minimum degree. It is outrageous that this has taken this long. All of the items were returned at one time on the same truck. It is not my responsibility to straighten out this mess with the trucking company. I want this resolved immediately.*Bruce Reingold** Treeline Terrace*Upper Grandview, NY *********-***-****
GetHuman-breingol did not yet indicate what Frontgate.com should do to make this right.
I have an issue with Frontgate.com too
How GetHuman-breingol fixed the problem
We are waiting for GetHuman-breingol to fix the problem and share the solution with the rest of us customers.
Please help with my Frontgate.com issue
Do you have a customer issue as well?
We can help you get Frontgate.com's attention and get better help faster. Tap below to get started.
Having Frontgate.com issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid

Frontgate.com

Customer service issue
Reported by GetHuman-breingol
Jul 30th, 2018 - 9 mons ago
I have an issue with Frontgate.com too
Fixed
Seen by 6 customers so far
Similar issue to 5 others
0 customers following this
Items needed
Order number
Billing address
Email address on the account (if applicable)
Timeline
GetHuman-breingol started working on this issue
Jul 30th, 2018 5:36pm
GetHuman-breingol indicated the issue is not fixed yet.
Jul 30th, 2018 5:37pm
GetHuman-breingol indicated the issue is not fixed yet.
Jul 30th, 2018 6:45pm
GetHuman-breingol indicated the issue is not fixed yet.
Jul 30th, 2018 6:48pm
GetHuman-breingol indicated the issue is not fixed yet.
Jul 31st, 2018 6:49pm
GetHuman-breingol indicated the issue is not fixed yet.
Aug 2nd, 2018 6:59pm