I was microwaving honey in a glass bowl and a small amount spilled out. The turntable b...

GetHuman-hodgsonf's customer service issue with Frigidaire from November 2018

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The issue in GetHuman-hodgsonf's own words
I was microwaving honey in a glass bowl and a small amount spilled out. The turntable broke in pieces . I feel it should be replaced free of charge although my microwave has been in use over * years. I called customer service and supervisor and I was offered ** percent discount which is not what I expect given the circumstance. I am very disappointed you do not stand by your product. I could have been hurt and it was quite an ordeal cleaning it up safely and no mention of apology in the part of your reps for this. Instead I am told honey gets hot in the microwave- I think all food gets hot in the microwave... which is why we use it. Based on this I am hoping you reconsider and send me a replacement free of charge. I am disappointed in the service and support on this issue and would not feel comfortable recommending your products. I have many guests and people ask me about my kitchen appliances often.. and I’m sad to say this is not good business on your part.
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Frigidaire

Customer service issue
Reported by GetHuman-hodgsonf
Nov 28th, 2018 - 9 mons ago
I have an issue with Frigidaire too
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GetHuman-hodgsonf started working on this issue
Nov 28th, 2018 6:28pm