I wish to immediately cancel my account on ******* *********Following your online instr...

GetHuman5053892's Cancel Service issue with FreedomPop from July 2020

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Before contacting them, items GetHuman5053892 may need:
Account holder name, Billing address, Phone number on account, and Last 4 digits of SSN
Top Tip from another customer
If you are currently under contract you will need to pay an Early Termination Fee. The best time to cancel is at the end of a billing cycle.
The issue in GetHuman5053892's own words
Cancel Account ... I wish to immediately cancel my account on ******* *********Following your online instructions get me to the account status page - https:**my.freedompop.com*settings*account-status***Towards the bottom there are * buttons*** VIEW USAGE*** BILLING INFO***Your instructions say the should also be a button for*** CANCEL ACCOUNT***There is no such button.***Cancel my account immediately*Gerry**** July ******Reveived email to say call center is open. My sim and account were used in an old phone which stopped working a couple of months ago. So I cannot call using Freedompop.**The email gave a phone number for the call center. It is a US number. I am in UK. Too expensive to call on landline.**All I want is to cancel the account. I have blocked payments on my credit card.
There is no (operational) way to cancel on line. That is there is no way that works.
Cancelling the account
About * years
Email, web
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Cancel Service issue
Reported by GetHuman5053892
Jul 11th, 2020 - 2 months ago
Not resolved
Seen by 10 customers so far
Similar issue to 536 others
0 customers following this

Timeline

GetHuman5053892 started working on this issue
Jul 11th 9:23am