After installing the ** month sim card, fp messaging app, I ported my number...

GetHuman2924926's customer service issue with FreedomPop from May 2019

Help with my FreedomPop issue
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Account holder name, Billing address, Phone number on account, and Last 4 digits of SSN
The issue in GetHuman2924926's own words
No incoming ringtone after installing the current messaging app. I uninstalled it and downloaded the Oct **** version of messaging app and was able to hear incoming ringtone. However, now I need to dial out every morning in order to get the incoming ringtone working. It is a * star messaging app. ... After installing the ** month sim card, fp messaging app, I ported my number ****-***-**** to fp successfully. Now my ported number works well except unable to hear incoming ringtone and only got missed call notice. However, I was able to hear ringtone if caller dial my google voice number. Do I need to disable hangouts? Please advise. Thanks.
Useless ** month sim card since no ringtone most of the time. Waste of money.
Call me or email me the solution of no ringtone problem.
I have been a FreedomPop customer since ****. I installed the ** month sim on my phone in January and had no problem with current messing version. Unfortunately, there was problem when I purchased another ** month sim for my wife's phone. Very poor messaging app.
October **** version of messaging app gave me ringtone sometimes, better than current version which gave me no ringtone at all.
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FreedomPop

**month unlimited talk & text
Customer service issue
Reported by GetHuman2924926
May 15th, 2019 - 2 years ago
Not resolved
Seen by 15 customers so far
Similar issue to 3928 others
0 customers following this

Timeline

GetHuman2924926 started working on this issue
May 15th, 2019 3:16am

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