Why continue being charged for a service I did not use?

GetHuman-teddygog's customer service issue with FreedomPop from March 2019

Help with my FreedomPop issue
The issue in GetHuman-teddygog's own words
I am trying to get back the money I was charged all this time. Since July ****. ... I have been charged since July ****, monthly even though I never used your service. How can I get the money I was charged all this time?
The problem is not fixed, and no human being is available to help me out.
Just pay back the money you took without my knowledge.
I am doing my best to behave and do things the right way, but I am mistreated.
I do not know what else to try.
I have an issue with FreedomPop too
How GetHuman-teddygog fixed the problem
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FreedomPop

FreedomPop phone
Customer service issue
Reported by GetHuman-teddygog
Mar 28th, 2019 - 21d ago
I have an issue with FreedomPop too
Fixed
Seen by 8 customers so far
Similar issue to 3198 others
0 customers following this
Items needed
Account holder name
Billing address
Phone number on account
Last 4 digits of SSN
Timeline
GetHuman-teddygog started working on this issue
Mar 28th 7:55pm
GetHuman-teddygog shared this issue with friends on Facebook
Mar 28th 10:52pm
GetHuman-teddygog indicated the issue is not fixed yet.
Mar 29th 10:00pm
GetHuman-teddygog indicated the issue is not fixed yet.
Mar 31st 8:42pm
GetHuman-teddygog indicated the issue is not fixed yet.
Mar 31st 8:50pm
GetHuman-teddygog indicated the issue is not fixed yet.
Apr 3rd 4:27pm