I want to cancel my order and my account.*my package has not shipped yet.**ORDER ID is...

GetHuman-yfeng's customer service issue with FreedomPop from February 2019

Help with my FreedomPop issue
The issue in GetHuman-yfeng's own words
I want to cancel my order and my account.*my package has not shipped yet.**ORDER ID is ********* **Thanks
GetHuman-yfeng did not yet indicate what FreedomPop should do to make this right.
I have an issue with FreedomPop too
How GetHuman-yfeng fixed the problem
We have reviewed your account and found that your device shipped before the cancellation could be confirmed. The order was not been shipped but will be shipped soon.**Not to worry, you can still receive a refund for your device. Simply refuse the package when it arrives, and it will return to our Logistics Partner. Please take it unopened to your local post office to refuse it at no shipping costs.**Once the device is received, please allow ** - ** hours for a refund and * - * business days for the refund to reflect within your bank account records.**Please be advised that your account needs to be canceled to avoid charges. You can do so online through your account or you can simply do so by calling *(***) ***-****. Provided below is an article that can also assist with your request
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FreedomPop

Customer service issue
Reported by GetHuman-yfeng
Feb 15th, 2019 - 9 mos ago
I have an issue with FreedomPop too
Fixed
GetHuman-yfeng shared how to fix
Seen by 10 customers so far
Similar issue to 2718 others
0 customers following this
Items needed
Account holder name
Billing address
Phone number on account
Last 4 digits of SSN
Timeline
GetHuman-yfeng started working on this issue
Feb 15th 6:31am
GetHuman-yfeng confirmed the issue is fixed. Hooray!
Feb 15th 5:03pm
GetHuman-yfeng indicated the issue is not fixed yet.
Feb 21st 10:41pm