I am a VIP customer yet I cannot submit a service ticket or speak with a live agent.

GetHuman-weybrew's customer service issue with FreedomPop from December 2018

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The issue in GetHuman-weybrew's own words
Learn how to use phone and delete preinstalled programs. Also, correct incorrect phone info. ... I am a new user and need help getting set up and also have multiple "how-to" questions. I signed up for VIP service and want to know how to get directly to a live rep for help. I tried to submit a ticket but was prompted to upgrade to a VIP account...which I have already done!
You make getting help too hard!
Giving me a contact number so that I can speak to a live tech rep.
New senior customer needing setup and help with phone operation.
You have forced me to sign up for VIP service which is not working.
I have an issue with FreedomPop too
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Customer service issue
Reported by GetHuman-weybrew
Dec 7th, 2018 - 6 mons ago
I have an issue with FreedomPop too
Seen by 5 customers so far
Similar issue to 2113 others
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Items needed
Account holder name
Billing address
Phone number on account
Last 4 digits of SSN
GetHuman-weybrew started working on this issue
Dec 7th, 2018 8:17pm
GetHuman-weybrew indicated the issue is not fixed yet.
Dec 7th, 2018 8:21pm