In calling * different numbers we get the same information about a "status code of...

GetHuman1698629's customer service issue with FreedomPop from December 2018

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The issue in GetHuman1698629's own words
In calling * different numbers we get the same information about a "status code of ***". Is* the phone and service or is it the hotspot Device?*I have a "Netgear hotspot" we have never been fully able to utilize. We followed directions from the pamphlet, to email instuctions. It sends us to "attunite" which tells us we're NOT connected. There is * areas that list a connect button, when pressing any of them, it doesnt respond. Even the area showing "connection details". It shows **% using, how many devices etc .... This also does not provide the internet, to no avail. So is this, "status code ***" for the Netgear product or the phone? Please contact ASAP as we still have NO INTERNET we need, to do many more functions. We'rere paying for and not receiving.
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FreedomPop

Customer service issue
Reported by GetHuman1698629
Dec 5th, 2018 - a mon ago
I have an issue with FreedomPop too
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Seen by 1 customer so far
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Timeline
GetHuman1698629 started working on this issue
Dec 5th, 2018 10:55pm