Before contacting them, items GetHuman-andyton may need:
Account holder name, Billing address, Phone number on account, and Last 4 digits of SSN
The issue in GetHuman-andyton's own words
My phone got suspended due to over data usage. This data over usage was caused by Freedompop Messages app somehow keep draining my data until the balance is exceeded the credit *gb per month. Before this happens my balance is about ***mb. After I send a picture with size about * mb at *:**pm somehow it's trigger this bugs and keep draining the data until nothing left. I sent email to tech. support but did not get an answer to explain the data lost. I hope you can find a problem and restore my the remaining data for my phone for this month.**Before this happens it was working for last * months and somehow on third month I ran into this issue. Please help me take a look at the problem**Best regards,**Andy
GetHuman-andyton did not yet indicate what FreedomPop should do to make this right.
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