My phone got suspended due to over data usage. This data over usage was caused by Free...

GetHuman-andyton's customer service issue with FreedomPop from November 2018

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The issue in GetHuman-andyton's own words
My phone got suspended due to over data usage. This data over usage was caused by Freedompop Messages app somehow keep draining my data until the balance is exceeded the credit *gb per month. Before this happens my balance is about ***mb. After I send a picture with size about * mb at *:**pm somehow it's trigger this bugs and keep draining the data until nothing left. I sent email to tech. support but did not get an answer to explain the data lost. I hope you can find a problem and restore my the remaining data for my phone for this month.**Before this happens it was working for last * months and somehow on third month I ran into this issue. Please help me take a look at the problem**Best regards,**Andy
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FreedomPop

Customer service issue
Reported by GetHuman-andyton
Nov 25th, 2018 - 10 mons ago
I have an issue with FreedomPop too
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Seen by 3 customers so far
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Timeline
GetHuman-andyton started working on this issue
Nov 25th, 2018 2:21am