I originally was on FreedomPop website checking out mobile hotspot. I had gotten all th...

GetHuman1533702's customer service issue with FreedomPop from November 2018

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The issue in GetHuman1533702's own words
I originally was on FreedomPop website checking out mobile hotspot. I had gotten all the way up to the building page and then decided against starting service with FreedomPop at that time. So I didn't confirm my order. Well, a week later I received a mobile hotspot in the mail from FreedomPop. I figured I'd try it anyway even though I hadn't actually ordered it. Then my friend needed to use my credit card for his initial FreedomPop payment. It added my friend's phone to my account. So now I have two lines with FreedomPop & didn't want either of them. After I got charged approximately $** each for the lines. I called FreedomPop and they downgraded and cancelled those accounts. I explained it that time that the credit card I used was not one that I usually keep any money on. The lady said she understood and I would not be billed anymore. Then, a week after that, I got another almost $** charge on my card. I have not use the hotspot. My friend is not use the phone that he ordered. Please cancel these accounts and refund my last charges.

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FreedomPop

Customer service issue
Reported by GetHuman1533702
Nov 10th, 2018 - 3 years ago
Not resolved
Seen by 3 customers so far
Similar issue to 1681 others
0 customers following this
Items needed
Account holder name
Billing address
Phone number on account
Last 4 digits of SSN

Timeline

GetHuman1533702 started working on this issue
Nov 10th, 2018 2:29am

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