I originally was on FreedomPop website checking out mobile hotspot. I had gotten all th...

GetHuman1533702's customer service issue with FreedomPop from November 2018

15 views | 1681 similar | 0 following
Help with my FreedomPop issue
First: share to improve GetHuman1533702's odds
Strength in numbers! Companies respond better when others are watching.
GetHuman1533702's next move: call FreedomPop.
The best way to get your problem resolved is to tap the button below to start calling FreedomPop. We will check on you later to see if it's fixed or needs to be escalated.
The issue in GetHuman1533702's own words
I originally was on FreedomPop website checking out mobile hotspot. I had gotten all the way up to the building page and then decided against starting service with FreedomPop at that time. So I didn't confirm my order. Well, a week later I received a mobile hotspot in the mail from FreedomPop. I figured I'd try it anyway even though I hadn't actually ordered it. Then my friend needed to use my credit card for his initial FreedomPop payment. It added my friend's phone to my account. So now I have two lines with FreedomPop & didn't want either of them. After I got charged approximately $** each for the lines. I called FreedomPop and they downgraded and cancelled those accounts. I explained it that time that the credit card I used was not one that I usually keep any money on. The lady said she understood and I would not be billed anymore. Then, a week after that, I got another almost $** charge on my card. I have not use the hotspot. My friend is not use the phone that he ordered. Please cancel these accounts and refund my last charges.

GetHuman1533702 did not yet indicate what FreedomPop should do to make this right.

How GetHuman1533702 fixed the problem

We are waiting for GetHuman1533702 to fix the problem and share the solution with the rest of us customers.

Prefer a step by step guide?
We've taken the time to write instructions for how to solve some of the most common FreedomPop customer problems.
How Do I Recover My Email and Phone Number with My Freedompop Account?How Do I Deactivate My Freedompop Phone?How do I dispute a charge from FreedomPop?
Do you have a customer issue as well?
We can help you get FreedomPop's attention and get better help faster. Tap below to get started.
Having FreedomPop issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid
Follow this issue
See how GetHuman1533702 fixes it.
This email address isn't valid


Customer service issue
Reported by GetHuman1533702
Nov 10th, 2018 - 4 years ago
Not resolved
Seen by 15 customers so far
Similar issue to 1681 others
0 customers following this
Items needed
Account holder name
Billing address
Phone number on account
Last 4 digits of SSN


GetHuman1533702 started working on this issue
Nov 10th, 2018 2:29am

Paying Too Much for Cable?

We created a free, impartial concierge you can speak to right now that can compare TV, cable, phone, and Internet deals in your area. Are you already getting the best deal? Call now and talk to a real, live person who can tell you what promotions you are missing out on.

Call Free Anytime: 888-379-2546Our service is unaffiliated and thus can compare plans across many providers