It has been a long time since I signed up for the free trial your company offers. I hav...

GetHuman-dcaldwel's customer service issue with FreedomPop from November 2018

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The issue in GetHuman-dcaldwel's own words
It has been a long time since I signed up for the free trial your company offers. I have only recieved the sim card that was part of the free trial. I do not have phone service with FREEDOMPOP nor have I ever. I have not recieved anything from FREEDOMPOP. I have not ordered anything at any time from FREEDOMPOP. So I cancelled my account back in March with your company via *e-mail and was told there was not a problem if I cancelled and that it had been taken care of. Then in September **** FREEDOMPOP deducted $** directly from my bank account with no authority from me to do so! I want to be credited the full $** immediately and if that doesn't happen I will take whatever steps necessary to get this problem resolved! I could not find a phone number anywhere that I was able to speak to a person and that is TERRIBLE CUSTOMER SERVICE!**My contact information is:**Diana Caldwell**** W *** N*Tooele Ut. ************@***.com****-***-******Your company clearly has my bank account information because you deducted $** from my account in September ****. Please refund the money a.s.a.p. FREEDOMPOP has no authority to deduct funds from my bank account I have no business with your company!**Sincerely,*Diana Caldwell

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FreedomPop

Customer service issue
Reported by GetHuman-dcaldwel
Nov 9th, 2018 - 4 years ago
Not resolved
Seen by 24 customers so far
Similar issue to 1663 others
0 customers following this

Timeline

GetHuman-dcaldwel started working on this issue
Nov 9th, 2018 12:26am

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