As you can see by this email from freedompop I called on ********** to cancel service b...

GetHuman-debarxdr's customer service issue with FreedomPop from November 2018

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The issue in GetHuman-debarxdr's own words
As you can see by this email from freedompop I called on ********** to cancel service because they kept charging me for things I didnt order. Today I found out they charged me $**.** after the account has been closed since September. They said I didn't cancel the account and there were which I clearly did. *Please help me. $**.** is a huge amount of money for me. Thanks in advance for any help you can give. **Image*Recently you requested personal assistance from our on-line support center. Below is a summary of your request and our response. If this issue is not resolved to your satisfaction, you may reopen it within the next * days. Thank you for allowing us to be of service to you.*Subject*cancel and refund**Response By Email ( Lee P.) ( ********** **:** PM)*Hello Deborah,* *Thank you for contacting FreedomPop Online Services. My name is AGENT and I will be more than happy to assist you with your concern. It is our understanding that were charged even though you dont have service with us. Allow us to clarify.**We apologize for the confusion, please note that when an account is not permanently cancelled, it will still be charge regardless of usage.**Upon account review, we have confirmed an outstanding payment in the amount of $**.**. We were unable to successfully capture the original payment on **-**-****. As part of our standard debt collection policy, we have re-tried additional payment methods on file. As stated in our Service Plans Terms, charges will continue to accrue until the account is cancelled. Please reference FreedomPop Payment Terms section in our Service Plans Terms provided in the link below:**https:**www.freedompop.com*service*plan*terms.htm**"If you do not pay on time or if FreedomPop cannot charge your registered payment method for any reason, FreedomPop reserves the right to either suspend or cancel your access to the Site and the affected Services and terminate these Terms, provided, however, charges will continue to accrue until your FreedomPop Account is canceled. If your registered payment method is declined, the relevant Services will be suspended and you will no longer be able to use such Services until you unsuspend your Services by paying all outstanding fees due and any associated unsuspention fees (unless your Services have already been terminated due to such non-payment as described above)."**Unfortunately, any charges under this scenario cannot be refunded, since we have charged your registered payment method for a charge that we deem is authorized and valid under these Terms and conditions that you agreed upon signing up with us.**We would suggest to cancel all accounts, in case you would no longer use those accounts to avoid future charges as well.**If you have not cancelled your account yet please follow this guide: https:**support.freedompop.com*app*answers*detail*a*id******kw*cancel* *As a valued FreedomPop customer, we hope that we have addressed all concerns. However, should you need additional assistance, please feel free to respond to this incident and we will be more than happy to assist you.**Please also be sure to visit our online Self-Help Knowledge Base at https:**support.freedompop.com and our FreedomPop Communities at https:**forums.freedompop.com*.* *Thank you,**Lee*Your personal Online Service Agent*Customer By Service Email ( Deborah Gaskins) ( ********** **:** PM)*You have taken $**.** out of my account and I don’t even have service with you!!! I have reported this as fraud. I tried to call and find out what is going on but since I don’t have a telephone number with y’all I can’t even get through! Please call me to resolve this problem!! ***-***-******Question Reference * ******-*******Date Created: ********** **:** PM*Date Last Updated: ********** **:** PM*Status: Solved* **To the extent this e-mail discusses the terms of a proposed contract, this e-mail is not intended to bind the party sending the e-mail to a contract, which contract is expressly understood to be formed only upon the subsequent negotiation of a formal written document, duly agreed-to by both respective parties.***---***:******:*****---***Image*Recently you requested personal assistance from our on-line support center. Below is a summary of your request and our response. We will assume your issue has been resolved if we do not hear from you within ** hours. Thank you for allowing us to be of service to you.*Subject*cancel and refund**Response By Email (Sundararajan S.) (********** **:** PM)*Hi,*Good day,*As per your request we have cancelled your freedom pop account,Also we have process refund $*** * *Thanks*Question Reference * ******-*******Date Created: ********** **:** AM*Date Last Updated: ********** **:** PM*Status: Waiting* **To the extent this e-mail discusses the terms of a proposed contract, this e-mail is not intended to bind the party sending the e-mail to a contract, which contract is expressly understood to be formed only upon the subsequent negotiation of a formal written document, duly agreed-to by both respective parties.***---***:******:*****---*
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FreedomPop

Customer service issue
Reported by GetHuman-debarxdr
Nov 8th, 2018 - 3 mons ago
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Nov 8th, 2018 2:31am
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Nov 8th, 2018 2:32am