I cannot see the phone number from the FreedomPop SIM on any device it is installed in...

GetHuman1471988's customer service issue with FreedomPop from November 2018

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The issue in GetHuman1471988's own words
I cannot see the phone number from the FreedomPop SIM on any device it is installed in. All I see is "unknown" for phone number. If I text or call, the number is shown. Also, I cannot sync my account when using the FreedomPop messaging app. I get an "error locating account" message and have to log in manually. Since I purchased the SIM directly through FreedomPop, is it possible that the SIM was not set up correctly? I would like to have this remedied. Also, I cannot login to FreedomPop support. All I get is a loopback requesting to keep entering my username and password. I can log in to my account with no problem, just can't log in to support, and can't contact anyone at FreedomPop to resolve this issue.
GetHuman1471988 did not yet indicate what FreedomPop should do to make this right.
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FreedomPop

Customer service issue
Reported by GetHuman1471988
Nov 2nd, 2018 - a mon ago
I have an issue with FreedomPop too
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Seen by 2 customers so far
Similar issue to 1547 others
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Timeline
GetHuman1471988 started working on this issue
Nov 2nd 5:22pm