This is the second time I have had an issue with being charged $** to my credit balance...

GetHuman-lil_shay's customer service issue with FreedomPop from November 2018

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The issue in GetHuman-lil_shay's own words
This is the second time I have had an issue with being charged $** to my credit balance for going over megabytes. I have been paying $*.** so my service gets shut off to avoid getting charged $**. I already called on October *th for being charged $** on October *rd. Since then, I've been charged on October *th and October **st for $**. What is the point in paying the $*.** for having my service shut off if I'm going to continue being charged for $** going over megabytes?
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FreedomPop

Customer service issue
Reported by GetHuman-lil_shay
Nov 2nd, 2018 - a mon ago
I have an issue with FreedomPop too
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Seen by 8 customers so far
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GetHuman-lil_shay started working on this issue
Nov 2nd 1:13pm