GetHuman1466746's customer service issue with FreedomPop from November 2018

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The issue in GetHuman1466746's own words
PLEASE TURN OFF ***-***-*****I AM NOT HAPPY YOU DID NOT ANSWER MY LETTER AND THEN PUT $*.** ON MY BILL WITHOUT EVEN INFORMING ME.THESE PHONES ARE NOT FOR ME BUT FOR LOW INCOME FRIENDS WITH ME BEING RESPONSIBLE FOR THEM. VERY DISAPPOINTING.*You keep dipping into my bank account for bogus charges. I am going to the better biz bureau. *I wrote to nyou asking for money back and told you why. Next thing you charged me. $*.** which caused me to get a $**.** bounced check charge since I am on social security and short of money. Thank you. You did not even inform me by letter or text. Next you took * $**.** charges on a different phone and did not honor the $**.** option for the *nd top off. Now you will not let me turn the top off off. I refuse to pay another payment for some other type of option. Take it out of the top off money. I want to cancel stop the service on ***-***-**** immediately. I do not trust you. Do not add any more charges on it. You ripped me off last year for about $**.**. Your boikkeeping services are terrible. All of my money you took does not show on what I can see. I have to go to my bank account which I will be mailing to the BBB.*Thank you.*Plus no reply to my first letter but a punishment charge of $*.**. You are not a good company.*Mle
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Customer service issue
Reported by GetHuman1466746
Nov 1st, 2018 - a mon ago
I have an issue with FreedomPop too
Not resolved
Seen by 3 customers so far
Similar issue to 1535 others
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GetHuman1466746 started working on this issue
Nov 1st 8:31pm