My email rep has stopped answering my question. I am sick of writing this down and I’m...

GetHuman1382640's customer service issue with FreedomPop from October 2018

Help with my FreedomPop issue
The issue in GetHuman1382640's own words
My email rep has stopped answering my question. I am sick of writing this down and I’m Sending this to the better business bureau as well posting on social media. I have been charged for the first service after having a day of the free ** day trial for the service. After I got it and had for a days time I was told it was a billing problem. So I bought the *gb plan but was not able to use it till the **th then on the **th I’m told it was a billing problems. You tried to charge my card again for services I already paid for but not able to use. When I asked for a explanation Lee P. Said it was wrong and sent in a email all charges some of which I never heard of or knew what was about for **.** the denied. It clearly showed where on the **th the new plan was charged and FreedomPop got the money but he kept saying I owed. How can I owe for a service that FreedomPop would not let me use till the **th? Then on the **th tell me it’s a billing issue when you got the money. I went back and forth with emails till he stopped replying. With me on the east coast and you on the west I know it was not after hours. Now I have to wait till Monday which does not help me on the stuff I needed to do online this weekend. I need someone to fix this mess because I am not happy having it for going on two months and only being on the Internet with it for * days.
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FreedomPop

Customer service issue
Reported by GetHuman1382640
Oct 20th, 2018 - a mon ago
I have an issue with FreedomPop too
Fixed
Seen by 6 customers so far
Similar issue to 1398 others
0 customers following this
Items needed
Account holder name
Billing address
Phone number on account
Last 4 digits of SSN
Timeline
GetHuman1382640 started working on this issue
Oct 20th 7:30pm
GetHuman1382640 indicated the issue is not fixed yet.
Oct 22nd 11:12pm