RE: ******-****** raised **.**.** *:**pm.*I have had endless trouble trying to contact...
GetHuman1369816's customer service issue with FreedomPop from October 2018
Help with my FreedomPop issue
First: share to improve GetHuman1369816's odds
Strength in numbers! Companies respond better when others are watching.
What went wrong?
Waiting to see what went wrong with our suggestion for how to get FreedomPop help.
Before contacting them, items GetHuman1369816 may need:
Account holder name, Billing address, Phone number on account, and Last 4 digits of SSN
The issue in GetHuman1369816's own words
RE: ******-****** raised **.**.** *:**pm.*I have had endless trouble trying to contact you as password reset has failed * times and I do not have my tel no. required when I try to phone you.*my initial question (ref above) was about how to activate the sim. At the time I felt the reply was inadequate and decided to not pursue my membership of your service. After ** hours you wrote to inform me that you considered the query resolved.*It has recently come to my attention, due to me now going into unauthorised overdraft for which I will now incur bank charges, that you have since this date been charging me every month for a service I have never received or used.*This is unacceptable and I expect all monies taken to be refunded to me immediately. If this is not done I will have no choice but to escalate my complaint to the ombudsman for satisfactory resolution.**Regards**Daniel Hancock
GetHuman1369816 did not yet indicate what FreedomPop should do to make this right.
I have an issue with FreedomPop too
How GetHuman1369816 fixed the problem
We are waiting for GetHuman1369816 to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Find similar issues & fixes
Follow other customers in the midst of the same issue or find a prior solution.