I just can not afford visual text and the other charge for $*.** I will just have to h...

GetHuman-zoroette's customer service issue with FreedomPop from October 2018

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The issue in GetHuman-zoroette's own words
I just can not afford visual text and the other charge for $*.** I will just have to have just the basic *** for right now. I just found out I have cancer so really I can not afford anything extra on my plan. Please make changes before the next for days. I think it said I owe $.** I can not afford that . I only have $**.** in my checking account right now. Please take off the $.** charge . I went on the site and deactivated. * charges one for *.** and the other for *.**. My chemo pills are expensive and right now that is all I can afford. I really appreciate Freedom Pop and giving me free service if it was not for you I could not have a phone to talk to anyone. Please verify that these changes have been taking off so I willll not be billed. I went on FreedomPop and did deactivate the * I am talking about and on top it showed * in a red circle. Then I went back and checked and it did say it was going to charge me $.** please make sure I am not going to be charged anything extra. Thank you, Julie Hancock. ***-***-****. Thank you again for my free plan
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Customer service issue
Reported by GetHuman-zoroette
Oct 17th, 2018 - 3 mons ago
I have an issue with FreedomPop too
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GetHuman-zoroette started working on this issue
Oct 17th, 2018 3:37pm