I've submitted a previous ticket, and when I call, the system says my account is closed...

GetHuman-kcavalie's customer service issue with FreedomPop from September 2018

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The issue in GetHuman-kcavalie's own words
I've submitted a previous ticket, and when I call, the system says my account is closed. So, I thought it was resolved. I'm also told I didn't cancel within the trial period, but I'm certain I did. When I called the number during trial period, it always said cancelled. I never received nor activated anything. *My * main concerns*goals: **) Refund amount taken in error.**) Cancel Account.**My Credit Card statement shows Freedom Pop attempting to withdraw payment the last * months* however, there hasn't been sufficient funds, partly due to this, but also because it's suspected my identity was used by someone else, and they applied for various things, *I don't know how to even begin the login process. I never received an email with account information so although I've read how to cancel the acct. online, I have no idea how to login to do this. **Please help**Thanks

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FreedomPop

Customer service issue
Reported by GetHuman-kcavalie
Sep 28th, 2018 - 4 years ago
Not resolved
Seen by 17 customers so far
Similar issue to 1198 others
0 customers following this

Timeline

GetHuman-kcavalie started working on this issue
Sep 28th, 2018 5:57pm
GetHuman-kcavalie shared this issue with friends on Facebook
Sep 28th, 2018 5:58pm

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