What is Up with Data streaming on my Beloved Phone

GetHuman-janeels's customer service issue with FreedomPop from September 2018

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Help with my FreedomPop issue
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The issue in GetHuman-janeels's own words
Looking at data on "MyFreedompop" & noticed data being used every hr. on ********--********---the phone was off. ... Freedompop Alcatel Conquest (***) ***-**** has a stream of data on *****--******** when I was not using the phone--not sure what the issue is--Can you check it & let me know, please? Thank you!!! ***Jane Cincinnati, Ohio *****
Not sure what has happened--Perhaps the phone is malfunctioning?
Can data usage be re-set to zero usage--I have not used phone last two days
I am a true Freedompop promoter and have been for at least * years..
Let me know any other suggestions that I might try, please. * ASAP before I owe a zillion dollars. :(
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FreedomPop

Alcatel one Touch Conquest
Customer service issue
Reported by GetHuman-janeels
Sep 5th, 2018 - 4 years ago
Fixed
Seen by 40 customers so far
Similar issue to 970 others
0 customers following this
Items needed
Account holder name
Billing address
Phone number on account
Last 4 digits of SSN

Timeline

GetHuman-janeels started working on this issue
Sep 5th, 2018 12:16pm
GetHuman-janeels indicated the issue is not fixed yet.
Sep 5th, 2018 1:56pm
GetHuman-janeels indicated the issue is not fixed yet.
Sep 5th, 2018 1:58pm
GetHuman-janeels indicated the issue is not fixed yet.
Sep 6th, 2018 1:33pm