My Freedompop hotspot, Freedom Spot ***S *G**G - battery is defective. It gets heated a...

GetHuman-minhphuo's customer service issue with FreedomPop from August 2018

1 view | 869 similar | 0 following
Help with my FreedomPop issue
First: share to improve GetHuman-minhphuo's odds
Strength in numbers! Companies respond better when others are watching.
GetHuman-minhphuo's next move: talk to FreedomPop when they open.
FreedomPop's call center is closed now. We will send GetHuman-minhphuo a reminder to call them when they open. Nothing to do for now but wait!
Before contacting them, items GetHuman-minhphuo may need:
Account holder name, Billing address, Phone number on account, and Last 4 digits of SSN
The issue in GetHuman-minhphuo's own words
My Freedompop hotspot, Freedom Spot ***S *G**G - battery is defective. It gets heated and can not hold charge.*My account log in is *****@***.com*I have a Freedom Spot ***S *G**G which was upgraded on Dec**,****. Lately the battery has heated up and did not hold charge any longer (dead) so I could not use it for a while and in fact my account was deactivated due to idling for a long time.*I'd like to know whether the unit has to be returned for a refund ($**.** LTE device upgraded fee) or for an exchange for a working unit in order to re-activate the account. See itemized transaction below:*Date*Time*Transaction **Description*Paid*Feb **, *******:** AM**********Refund*- $***.***Dec **, *******:** AM**********LTE Device Upgrade Fee*$**.***Jan **, *******:** PM*********Credit Refill*$*.***Dec **, *******:** PM*********Refund*- $*.***Dec **, *******:** PM*********Refund*- $*.***Dec **, *******:** PM*********Credit Refill*$*.***Dec **, *******:** PM*********Credit Refill*$*.***Apr **, ******:** AM********FreedomPop Data Rollover*$*.***Apr **, ******:** PM********FreedomPop Data Rollover*$*.***Jan **, ******:** AM********Credit Refill*$*.***Please advise*Thank you for your attention and assistance

GetHuman-minhphuo did not yet indicate what FreedomPop should do to make this right.

How GetHuman-minhphuo fixed the problem

We are waiting for GetHuman-minhphuo to fix the problem and share the solution with the rest of us customers.

Prefer a step by step guide?
We've taken the time to write instructions for how to solve some of the most common FreedomPop customer problems.
How Do I Deactivate My Freedompop Phone?How do I dispute a charge from FreedomPop?
Do you have a customer issue as well?
We can help you get FreedomPop's attention and get better help faster. Tap below to get started.
Having FreedomPop issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid
Follow this issue
See how GetHuman-minhphuo fixes it.
This email address isn't valid


Customer service issue
Reported by GetHuman-minhphuo
Aug 27th, 2018 - 2 years ago
Not resolved
Seen by 1 customer so far
Similar issue to 869 others
0 customers following this


GetHuman-minhphuo started working on this issue
Aug 27th, 2018 4:10am

Paying Too Much for Internet?

After helping consumers for 10 years, we realized that you need an impartial, live person you can talk to about comparing the various TV, cable, Internet and phone plans in your area- somebody who can compare the best deals across telecom providers. So we created a free concierge service you can call at the phone number below.

Call Anytime: 888-379-2546Our concierge is unaffiliated and therefore able to compare deals across many companies