Help!!! *Is freedom pop a scam???*Got an offer to get a free iPhone * with an activatio...

GetHuman-hagerikk's customer service issue with FreedomPop from August 2018

7 views | 762 similar | 0 following
Help with my FreedomPop issue
GetHuman-hagerikk's next move: call FreedomPop.
The best way to get your problem resolved is to tap the button below to start calling FreedomPop. We will check on you later to see if it's fixed or needs to be escalated.
The issue in GetHuman-hagerikk's own words
Help!!! *Is freedom pop a scam???*Got an offer to get a free iPhone * with an activation fee of $**. I took on the offer hoping to be satisfied with it. To my surprise the iPhone arrived to my home looking like it went through the holocaust. Dents all around & scratches on the side. Is this a scam!!!! Wasnt told anywhere that I'm receiving a used refurbished iPhone. Received thre offer by email and filled out the form. It didn't say anywhere about a refurbished iPhone. I called freedompop and the rep said we only give refurbished phone. I said it's totally not honest of freedompop not to mention it when purchasing this phone. The rep said she'll give over my complaint to the higher ups. Meanwhile I told the rep if the iPhone wouldn't have came dented and scratched I wouldn't have been so upset. But how can you fool your customers in to such a damaged phone??? The rep told me to Email me pictures of the iPhone and so I did. But so far my complaint fell to DEAF EARS!!!! Freedompop is Ignoring my emails and calls can't get through by phone

GetHuman-hagerikk did not yet indicate what FreedomPop should do to make this right.

How GetHuman-hagerikk fixed the problem

We are waiting for GetHuman-hagerikk to fix the problem and share the solution with the rest of us customers.

Prefer a step by step guide?
We've taken the time to write instructions for how to solve some of the most common FreedomPop customer problems.
How Do I Deactivate My Freedompop Phone?How do I dispute a charge from FreedomPop?
Do you have a customer issue as well?
We can help you get FreedomPop's attention and get better help faster. Tap below to get started.
Having FreedomPop issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid
Follow this issue
See how GetHuman-hagerikk fixes it.
This email address isn't valid

FreedomPop

Customer service issue
Reported by GetHuman-hagerikk
Aug 17th, 2018 - 3 years ago
Fixed
Seen by 7 customers so far
Similar issue to 762 others
0 customers following this
Items needed
Account holder name
Billing address
Phone number on account
Last 4 digits of SSN

Timeline

GetHuman-hagerikk started working on this issue
Aug 17th, 2018 7:49pm
GetHuman-hagerikk confirmed the issue is fixed. Hooray!
Aug 20th, 2018 10:52pm

Paying Your Telecom Too Much?

After helping consumers for 10 years, we realized that you need an impartial, live person you can talk to about comparing the various TV, cable, Internet and phone plans in your area- somebody who can compare the best deals across telecom providers. So we created a free concierge service you can call at the phone number below.

Call Anytime: 888-379-2546Our concierge is unaffiliated and therefore able to compare deals across many companies