Help!!! *Is freedom pop a scam???*Got an offer to get a free iPhone * with an activatio...

GetHuman-hagerikk's customer service issue with FreedomPop from August 2018

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The issue in GetHuman-hagerikk's own words
Help!!! *Is freedom pop a scam???*Got an offer to get a free iPhone * with an activation fee of $**. I took on the offer hoping to be satisfied with it. To my surprise the iPhone arrived to my home looking like it went through the holocaust. Dents all around & scratches on the side. Is this a scam!!!! Wasnt told anywhere that I'm receiving a used refurbished iPhone. Received thre offer by email and filled out the form. It didn't say anywhere about a refurbished iPhone. I called freedompop and the rep said we only give refurbished phone. I said it's totally not honest of freedompop not to mention it when purchasing this phone. The rep said she'll give over my complaint to the higher ups. Meanwhile I told the rep if the iPhone wouldn't have came dented and scratched I wouldn't have been so upset. But how can you fool your customers in to such a damaged phone??? The rep told me to Email me pictures of the iPhone and so I did. But so far my complaint fell to DEAF EARS!!!! Freedompop is Ignoring my emails and calls can't get through by phone
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Customer service issue
Reported by GetHuman-hagerikk
Aug 17th, 2018 - a yr ago
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Last 4 digits of SSN
GetHuman-hagerikk started working on this issue
Aug 17th, 2018 7:49pm
GetHuman-hagerikk confirmed the issue is fixed. Hooray!
Aug 20th, 2018 10:52pm