To whom it may concerned:****My name is Chris Delgado and on August *st, for the *nd ye...

GetHuman1004241's customer service issue with FreedomPop from August 2018

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The issue in GetHuman1004241's own words
To whom it may concerned:****My name is Chris Delgado and on August *st, for the *nd year, I renew my yearly FreedomPop Services. **Since the time my account was reactivated I began to experienced the following problems:**a) When sending a photo attachment is FAILED to send. Also, some of my contacts, like my son, are having the **same problem when sending photo attachments to my cell.**b) There are times when I can get a call but not able to retrieve it. Keep on touching the screen to no available.**c) I have tried to re-set my password so I can submit a Ticket for Technical help and I can not do so.****I have called twice for technical support hoping to troubleshoot the problem and get it corrected but we have not been successful. **Let me inform you that before I called for support, I have troubleshoot the problem at my end by doing exactly what the techs have advise in passed similar problem. **We have tried, at least *** times to uninstalling the messaging app, reinstalling and restarting the phone, etc. **I would appreciate if you would look at this case and help solve above concerns. I sure would be happy to be able **to send out attachments and be able to submit a ticket. **This e-mail was from a previous problem and I am hoping it can get through and properly addressed for problem **solving. I assure that I do need your most professional help.****Yours truly,****Chris Delgado*****-***-**** MEID**************
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FreedomPop

Customer service issue
Reported by GetHuman1004241
Aug 17th, 2018 - a yr ago
I have an issue with FreedomPop too
Fixed
Seen by 7 customers so far
Similar issue to 755 others
0 customers following this
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Items needed
Account holder name
Billing address
Phone number on account
Last 4 digits of SSN
Timeline
GetHuman1004241 started working on this issue
Aug 17th, 2018 3:51pm
GetHuman1004241 indicated the issue is not fixed yet.
Aug 21st, 2018 2:39pm
GetHuman1004241 indicated the issue is not fixed yet.
Aug 21st, 2018 2:43pm
GetHuman1004241 indicated the issue is not fixed yet.
Aug 21st, 2018 10:37pm
GetHuman1004241 indicated the issue is not fixed yet.
Aug 21st, 2018 10:43pm