my freedom pop has said no service ever since i got it in january. i have not used it n...

GetHuman-nikkinma's customer service issue with FreedomPop from August 2018

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The issue in GetHuman-nikkinma's own words
my freedom pop has said no service ever since i got it in january. i have not used it not even once. every time i call in to talk to a representitive i can not understand them. they talk so fast and then when i ask to speak with the supervisor they clear up their english long enough to ask why and i then am placed on hold. i have waited ** minutes, ** minutes, ** minutes, ** minutes, and finally at the last call ** minutes! and still i am being charged monthly for something that isnt active! i want to talk to someone who speaks english and speaks at a regular pace, not *** miles a minute. and i want some kind of compensation or something i have had this thing for * months and not been able to use it! if this can not be done i will gladly send the device in when i get my money back.
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Customer service issue
Reported by GetHuman-nikkinma
Aug 16th, 2018 - a yr ago
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GetHuman-nikkinma started working on this issue
Aug 16th, 2018 12:50pm