Cancelled Subscription **I wish to make a complaint regarding an issue which has recent...

GetHuman980650's customer service issue with FreedomPop from August 2018

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The issue in GetHuman980650's own words
Cancelled Subscription **I wish to make a complaint regarding an issue which has recently been drawn to my attention. **Despite contacting Freedompop during May **** at which point I requested that a free trial I had taken out be cancelled with immediate effect, I have been billed ** instalments of £**.** in error.**I specified that after the free trial elapsed any subscription should be cancelled as I did not (and have not) wish to use the service.**I have attempted to login to my account in order to make contact with Freedompop but have been unable to do so (presumably because I do not have an account to login to).**I am extremely unhappy that despite be explicit instructions, billing has still occurred after cancellation.**I politely request a full refund in the sum of £***.**. Evidence of these payments can be provided immediately upon request.
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Customer service issue
Reported by GetHuman980650
Aug 11th, 2018 - a yr ago
I have an issue with FreedomPop too
Seen by 3 customers so far
Similar issue to 693 others
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Items needed
Account holder name
Billing address
Phone number on account
Last 4 digits of SSN
GetHuman980650 started working on this issue
Aug 11th, 2018 9:39pm
GetHuman980650 indicated the issue is not fixed yet.
Aug 12th, 2018 2:25am