Tried to follow instructions on your webpage for porting in an existing Net** phone num...

GetHuman-ronreams's customer service issue with FreedomPop from August 2018

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The issue in GetHuman-ronreams's own words
Tried to follow instructions on your webpage for porting in an existing Net** phone number to my recently installed Freedompop SIM card which is now operating an iPhone *c which I purchased. The phone is working fine, but I cannot see on the webpage the following steps it says I am supposed to take. **Step *: Click on the Devices tab.**Step *: Select the Transfer Existing Number button. Enter the phone number you wish to port then select Check Eligibility. If you cannot port your number, this section will give you a message letting you know. **Since I obviously cannot get to the next webpage to follow these two steps, what is my alternative for porting in an existing number to my new phone. My Freedompop assigned phone number is ***-***-****. *The Net** phone number I wish to reassign to the Freedompop SIM is ***-***-****. *Please advise ASAP. *Thanks! Ron Reams
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FreedomPop

Customer service issue
Reported by GetHuman-ronreams
Aug 9th, 2018 - 7 mons ago
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Items needed
Account holder name
Billing address
Phone number on account
Last 4 digits of SSN
Timeline
GetHuman-ronreams started working on this issue
Aug 9th, 2018 7:53pm