FreedomPop is not giving me freedom with charges I have trying to cancel....

GetHuman-macsums's customer service issue with FreedomPop from July 2018

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Help with my FreedomPop issue
GetHuman-macsums's next move: talk to FreedomPop when they open.
FreedomPop's call center is closed now. We will send GetHuman-macsums a reminder to call them when they open. Nothing to do for now but wait!
The issue in GetHuman-macsums's own words
Get cheaper or even free service as stated in their advertising. ... I have been getting charged $*.** each month for a service I don’t and can’t use. I have tried many times to cancel account, but to no avail has that been completed. I want to be reimbursed at least partial payment if possible.
They simply do not realize that customers trying to contact them have only one resource and it is almost impossible to talk to anyone.
They will make this right by at best refunding me money back to the date which I ceased any usage. Also was unaware of being charged every month until it showed up in my bank statement one day.
I have been unwillingly associated for close to a year or so and I expected service to follow suit as presented on the website.
I have tried to cancel account through app and website also tried avidly to call cust. service and cancel but no dice.
I have an issue with FreedomPop too
How GetHuman-macsums fixed the problem
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FreedomPop

SIM card. Byop
Customer service issue
Reported by GetHuman-macsums
Jul 28th, 2018 - 10 mons ago
I have an issue with FreedomPop too
Fixed
Seen by 5 customers so far
Similar issue to 561 others
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Items needed
Account holder name
Billing address
Phone number on account
Last 4 digits of SSN
Timeline
GetHuman-macsums started working on this issue
Jul 28th, 2018 5:19pm
GetHuman-macsums indicated the issue is not fixed yet.
Aug 1st, 2018 2:43pm
GetHuman-macsums indicated the issue is not fixed yet.
Aug 1st, 2018 2:54pm