I want your service (I think) but you make it very difficult. I am technologically ign...

GetHuman924119's customer service issue with FreedomPop from July 2018

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The issue in GetHuman924119's own words
I want your service (I think) but you make it very difficult. I am technologically ignorant and need to talk to someone to help me determine what service I need. Your recording says to talk to your "sales person" but the only options given are for technical support and then it instructs to provide one's own Freedom Pop account*ID information. I DON'T HAVE AN ACCOUNT so how do I get to a "sales person" to get information???**I don't know how your various plans, MB*GB, relate to my specific internet usage. *All I use the internet for is movies (Netflix) and emails* no multiple devices* no multiple users*locations around the house.**Is the device independent or does it somehow work thru a phone *I have a hotspot on my phone but I can't leave my phone home all the time*. I might want to bundle my phone with the internet service. A question*answer session with a real person would be great!*Or you can call me at *** ***-****
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FreedomPop

Customer service issue
Reported by GetHuman924119
Jul 27th, 2018 - 10 mons ago
I have an issue with FreedomPop too
Fixed
Seen by 6 customers so far
Similar issue to 555 others
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Items needed
Account holder name
Billing address
Phone number on account
Last 4 digits of SSN
Timeline
GetHuman924119 started working on this issue
Jul 27th, 2018 10:48pm
GetHuman924119 indicated the issue is not fixed yet.
Jul 28th, 2018 4:17pm
GetHuman924119 indicated the issue is not fixed yet.
Jul 28th, 2018 4:21pm
GetHuman924119 indicated the issue is not fixed yet.
Jul 28th, 2018 4:22pm
GetHuman924119 indicated the issue is not fixed yet.
Jul 28th, 2018 4:22pm