My husband, Darren Meloni (freedompop UK telephone number ************ recommended you...

GetHuman-clrmelon's customer service issue with FreedomPop from June 2018

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The issue in GetHuman-clrmelon's own words
My husband, Darren Meloni (freedompop UK telephone number ************ recommended you to me. On the basis of his recommendation l bought a *p freedompop sim card and intended signing up one of your annual deals. As your sum card did not arrive when expected and in the absence of a customer Services number through which I could have discussed the situation with you, I decided to forego the penny I paid for the sim which did not arrive and take a contract with another provider.**When checking my credit card statement the other day I was shocked to see that Freedompop had taken ** pounds sterling and ** pence from my account on ********** (payment reference no ***********************). As far as I am concerned this was not authorised and was not appropriate. I still have not received the * pence sim card I paid for and did not agree to make any other payment. **In these circumstances I require you to refund the payment of **.** you took from my account without delay. I furthermore require that you email me to confirm receipt of this correspondence and advise me as to when your refund payment will be made. **Thank you. Claire L. Robson.

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Customer service issue
Reported by GetHuman-clrmelon
Jun 29th, 2018 - 4 years ago
Not resolved
Seen by 20 customers so far
Similar issue to 391 others
0 customers following this
Items needed
Account holder name
Billing address
Phone number on account
Last 4 digits of SSN


GetHuman-clrmelon started working on this issue
Jun 29th, 2018 3:22pm