I can't login to FreedomPop customer service although my login information has not chan...

GetHuman-ukali's customer service issue with FreedomPop from June 2018

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The issue in GetHuman-ukali's own words
I can't login to FreedomPop customer service although my login information has not changed by me. My issue is with billing. Bought a sim card for $*.** had my phone * ported to it & paid *.** fee. Within a couple of days bought a phone from FP for **.** that included one month service followed by a regular charge of **.** each month.*I changed my plan to **.** plan five days before the month was over. I could not use the FP simcard because the simcard in the FP phone I got is stuck.*Talked to FP service rep and explained what was going on and he had my * ported to the phone from the simcard and told me I wont be charged another *.** porting fee due to simcard being stuck in the phone I bought from FP(he was patient and kind young man). I don't use phone to go online.*Everything is working fine except billing. Got billed **.** on *******, **.** on *******, **.** on *******.*My usage shows I haven't used any data yet I get billed all these amounts instead of **.***month.*I am on fixed income and do not make more than a half dozen calls per month to the numbers on my contact list, rest are blocked.*I want FreedomPop to correct this issue and pay me back what they overcharge other than **.** * billing cycle.*Thank You.
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FreedomPop

Customer service issue
Reported by GetHuman-ukali
Jun 5th, 2018 - a yr ago
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Seen by 2 customers so far
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Timeline
GetHuman-ukali started working on this issue
Jun 5th, 2018 8:08pm
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Jun 5th, 2018 8:09pm