ordered a sim card *does not fit phone*called in repeatedly becoming more and more frus...

GetHuman-ljgyver's customer service issue with FreedomPop from May 2018

Help with my FreedomPop issue
The issue in GetHuman-ljgyver's own words
ordered a sim card *does not fit phone*called in repeatedly becoming more and more frustrated after each call.*originally ordered the sim cards via Brad's deals....sounded great. Put in the request on line. Was advised that when I received the card would need to call back in to get my phone transferred from sprint. This is an unlocked phone-iphone *c. received card. came with no special instructions. called the number on the packaging. I was informed it was already activated and I needed to speak with another department to get it running in my phone. I was put into a queue. requested phone number. Don't have one. Requested account number don't have one. option * was if you don't have one press *. Simple keeps recycling and asking for the phone number or account number. Called back in to original number was given what was supposed to be my account number. System would not recognize it. Called in again-explained and was again transferred to the Queue. hung up and asked for a supervisor. Asked repeatedly. transferred to queue. Called again. transferred again. ** times. Finally screamed that i wanted to cancel the account. Transferred to queue. Searched gethuman on line and came up with an accounting phone number. Cancelled service...demanded refund of the ** cents paid for the sim that would not fit. Complete failure. Sad that in any way that AT&T would consider this acceptable or good customer service.
GetHuman-ljgyver did not yet indicate what FreedomPop should do to make this right.
I have an issue with FreedomPop too
How GetHuman-ljgyver fixed the problem
Cancel get a different carrier. Att should be ashamed
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FreedomPop

Customer service issue
Reported by GetHuman-ljgyver
May 22nd, 2018 - 6 mons ago
I have an issue with FreedomPop too
Fixed
GetHuman-ljgyver shared how to fix
Seen by 3 customers so far
Similar issue to 359 others
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Items needed
Account holder name
Billing address
Phone number on account
Last 4 digits of SSN
Timeline
GetHuman-ljgyver started working on this issue
May 22nd 4:23pm
GetHuman-ljgyver confirmed the issue is fixed. Hooray!
May 24th 5:29pm