Dear sir or *Madame**My name is Dean Padwick. I had a free month to trial with your sim...

GetHuman-dpadwick's customer service issue with FreedomPop from June 2018

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The issue in GetHuman-dpadwick's own words
Dear sir or *Madame**My name is Dean Padwick. I had a free month to trial with your sim service. I got the sim.Followed the instructions. But to no joy. I cancelled my account and sim online straight away. On the *st of June you took £**.** pence out pf my Lloyds account. Even though I cancelled account with you. As I am on carers allowance I don’t get much income. Every penny is counted for. The money you took out was for a regular bill. If the money is not in the bank. They put a late payment charge on top. Which is something I can not afford. I have cancelled the direct debit and my bank will be contacting you if I get no joy. Please return the money back into my account immediately.**Contact number :*************Yours faithfully*Dean padwick
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FreedomPop

Customer service issue
Reported by GetHuman-dpadwick
Jun 3rd, 2018 - 2y ago
I have an issue with FreedomPop too
Fixed
Seen by 15 customers so far
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Items needed
Account holder name
Billing address
Phone number on account
Last 4 digits of SSN
Timeline
GetHuman-dpadwick started working on this issue
Jun 3rd, 2018 10:42pm
GetHuman-dpadwick indicated the issue is not fixed yet.
Jun 4th, 2018 4:30am
GetHuman-dpadwick indicated the issue is not fixed yet.
Jun 5th, 2018 6:18am
GetHuman-dpadwick indicated the issue is not fixed yet.
Jun 7th, 2018 1:26am
GetHuman-dpadwick indicated the issue is not fixed yet.
Jun 7th, 2018 1:26am