I am confused about payments that Greedom Mortgage said they did not receive? I want so...

GetHuman-sfwbr's customer service issue with Freedom Mortgage from September 2018

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The issue in GetHuman-sfwbr's own words
I am confused about payments that Greedom Mortgage said they did not receive? I want someone to explain it to me. I had a court hearing and had a lawyer attend and Freedom is saying I owe a huge amount and I am in fear of losing my home. I had filed bankruptcy n continued to pay but there are * or * payments for partial payments that are in question. If I made an error, how can I get a modification to become current?
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Freedom Mortgage

Customer service issue
Reported by GetHuman-sfwbr
Sep 25th, 2018 - 2 mons ago
I have an issue with Freedom Mortgage too
Not resolved
Seen by 3 customers so far
Similar issue to 29 others
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Timeline
GetHuman-sfwbr started working on this issue
Sep 25th 3:16am