Send my order....it's been almost * months!

GetHuman4841794's customer service issue with FragranceNet.com from May 2020

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Order number, Billing address, and Email address on the account (if applicable)
The issue in GetHuman4841794's own words
Contact customer service to check status of my order shipment ... Placed an order ** March, I have been charged and have not received my items. I have a tracking *, Fedex states "The shipper has prepared your package, however, they have not yet given it to Fedex". I have emailed them several times and received the same automatic reply email to contact their customer service number during hours. I have also contacted customer service many times at different times with no luck..long wait, then it says they have high volume calls.
This is frustrating because they do not answer their phones or reply to their emails.
They could make this right by sending my shipment as ordered and send anything else with it for the inconvenience.
I have ordered with FragranceNet in the past and am a returning customer.
I have not been able to try anything to fix this, since I have not been able to get a hold of anyone.
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FragranceNet.com

Products I was trying to use were perfumes
Customer service issue
Reported by GetHuman4841794
May 19th, 2020 - 3 years ago
Not resolved
Seen by 30 customers so far
Similar issue to 156 others
0 customers following this

Timeline

GetHuman4841794 started working on this issue
May 19th, 2020 2:49pm

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