Fossil, Inc. Customer Service Issues

Archive 1

The following are issues that customers reported to GetHuman about Fossil, Inc. customer service, archive #1. It includes a selection of 2 issue(s) reported September 29, 2020 onward. If you have a similar customer service issue, this page will help you find current, up-to-date answers and solutions too.
I visited the Memorial City mall store and approached a female staff member about a watch band, showing her my watch. She mentioned my watch was too old for their services and walked away. I then had to repeatedly ask for assistance as the staff were laughing and not helping. I had to insist on getting information about watches until I was left speaking to myself. Despite owning multiple Fossil watches, I have never experienced such poor treatment. I spoke with a person named Mary over the phone about the incident, but she also seemed disinterested. I provided my phone number, but I doubt anyone will follow up based on the lack of concern shown.
Reported by GetHuman-petrad on вторник, 29 сентября 2020 г., 13:52
I recently sent in my watch purchased in February due to missing screws and needing a battery replacement. The repair quote I received was $[redacted], which I find excessive as it includes a full case change and claims nothing is covered under warranty. I appreciate the willingness to pay for repairs, but this amount seems too high. When I phoned to discuss, the representative was pleasant but lacked knowledge on the matter. I have declined the quote, referenced as # RP657939US. As a loyal customer with multiple watches from your company, I am disappointed with the repair and warranty services provided. Expecting better service, Sheila P.
Reported by GetHuman6916468 on среда, 15 декабря 2021 г., 20:31

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