I went into the Memorial City mall location and I was addressed by a female while the o...

GetHuman-petrad's Complaint issue with Fossil, Inc. from September 2020

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The issue in GetHuman-petrad's own words
I went into the Memorial City mall location and I was addressed by a female while the other female staff member stayed at the window. I asked about a watch band and handed her my watch --- she stated your watch is to old and we don't do that here, then walked off -- so I continued to walk in and look at a display. I had to ask her for information on watches because she and the other staff member were laughing out loud and not assisting me. I had to continue to ask her to come and ask her questions until I was left alone talking to myself about a watch. I own more than * watches from Fossil never have I been treated like such. This is ridiculous customer service. I just reported this incident to a person named Mary on your phone line and she also seemed less interested. I left her my phone number maybe someone will call but I doubt it she didn't seem like it was an issue.

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Fossil, Inc.

Complaint issue
Reported by GetHuman-petrad
Sep 29th, 2020 - 2 years ago
Not resolved
Seen by 18 customers so far
Similar issue to 15 others
0 customers following this

Timeline

GetHuman-petrad started working on this issue
Sep 29th, 2020 1:52pm

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