One of my employees accidentally submitted an order from your company for a product we...

GetHuman2465910's customer service issue with Formstack from March 2019

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The issue in GetHuman2465910's own words
One of my employees accidentally submitted an order from your company for a product we don’t need. We are an investigative agency working for a client. The web site to order was vague and unclear and didn’t mention a price. After moving onto the next computer screen page,it automatically processed the order with out showing what the price was and also never gave a confirmation number or an email confirmation confirming it. The web site was misleading and said you can obtain birth certicificates from there. An added note came back saying that we only ordered paperwork to fill out the needed documents for it. Very misleading. Please assist us in a refund on this credit card as suggested by our local States Attorneys office. Thank you. Salvatore Viglione.
GetHuman2465910 did not yet indicate what Formstack should do to make this right.
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Formstack

Customer service issue
Reported by GetHuman2465910
Mar 13th, 2019 - 5 mons ago
I have an issue with Formstack too
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Seen by 2 customers so far
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Timeline
GetHuman2465910 started working on this issue
Mar 13th 12:05am