One of my employees accidentally submitted an order from your company for a product we...
GetHuman2465910's customer service issue with Formstack from March 2019
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The issue in GetHuman2465910's own words
One of my employees accidentally submitted an order from your company for a product we don’t need. We are an investigative agency working for a client. The web site to order was vague and unclear and didn’t mention a price. After moving onto the next computer screen page,it automatically processed the order with out showing what the price was and also never gave a confirmation number or an email confirmation confirming it. The web site was misleading and said you can obtain birth certicificates from there. An added note came back saying that we only ordered paperwork to fill out the needed documents for it. Very misleading. Please assist us in a refund on this credit card as suggested by our local States Attorneys office. Thank you. Salvatore Viglione.
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