I ordered something online on ******* and it never arrived. The status has said "shippe...

GetHuman3407080's customer service issue with Forever21.com from August 2019

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The issue in GetHuman3407080's own words
I ordered something online on ******* and it never arrived. The status has said "shipped" for weeks now but not delivered. I have called customer service twice now. The first time they told me I would have to wait ** days for them to do an investigation before I will get my money back. I called again this morning because it has been over ** days and no one contacted me. The lady I spoke to this morning told me again that I have to wait ** days for the investigation (that should have already been done). No one has contacted me regarding my missing package and the money I paid for it and every time I call I'm told I wont get my money for ** days. My package is clearly missing and all I want is my money back without being told over and over I have to wait ** more days.

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How Do I Cancel My Forever21 Order?How Do I Track My Forever 21 Order?How Do I Return an Order to Forever21?How Do I Cancel an Order on Forever 21?
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Customer service issue
Reported by GetHuman3407080
Aug 11th, 2019 - 2 years ago
Not resolved
Seen by 10 customers so far
Similar issue to 2973 others
0 customers following this


GetHuman3407080 started working on this issue
Aug 11th, 2019 5:40pm
GetHuman3407080 indicated the issue is not fixed yet.
Aug 11th, 2019 11:39pm