To whom it may concern. Hello, my name is Chidera and I ordered * pairs of leggings on...

GetHuman-chiderai's customer service issue with Forever21.com from December 2018

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The issue in GetHuman-chiderai's own words
To whom it may concern. Hello, my name is Chidera and I ordered * pairs of leggings on cyber Monday (********) order number ********. And $**.** was immediately taken out of my account and I was ready to receive my leggings. And by Tuesday night the transaction was final, no longer pending on my bank statement. But when I checked my account two days later (Thursday ********) and the transaction disappeared, completely gone and my money was magically put back into my account and there was no proof that my order number existed. So I didn’t even bother to email you guys because this has happened before during big sales and I usually get an email a week later with a discount code apologizing about the shortage of inventory. But yesterday I get a random email saying that my leggings have shipped and my order number exists again. And $**.** was taken out of my account AGAIN a week after original purchase. And it wasn’t even taken out immediately. I got the shipping email yesterday morning and the money was taken out of my account THIS MORNING. But I already know that that is not my banks doing because money always gets taken out immediately that second when I order anything online, just like how it did when I first ordered the leggings. I am sending this email because I do not like this constant in and out of my money and I would really like some sort of refund because I had already interpreted that my leggings were not coming anymore. And For me those ** dollar are a lot and I would really like to have it back. Thanks you.
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Forever21.com

Customer service issue
Reported by GetHuman-chiderai
Dec 4th, 2018 - a mon ago
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GetHuman-chiderai started working on this issue
Dec 4th, 2018 6:45pm