I have been waiting for A MONTH and you still are not giving my money back. I cancelled...

GetHuman-minju's customer service issue with Forever21.com from November 2018

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The issue in GetHuman-minju's own words
I have been waiting for A MONTH and you still are not giving my money back. I cancelled * orders which are made on November *th, each of those costs ***.**$. Also I have payed ***.**$ on the same day. However somehow, that order doesn't appear on my order list, my ***.**$ has just disappeared* That account transfer is clearly on my credit card usage record and I can show you the evidence as much as you can. PLEASE GIVE MY ***.**$ BACK. How long on earth should I wait to receive MY money?????? This is not my first mail and you simply ignored the former one. Your attitude is making me so upset and angry. At least answer, say something about where my money had gone.
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Forever21.com

Customer service issue
Reported by GetHuman-minju
Nov 29th, 2018 - 9 mons ago
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Timeline
GetHuman-minju started working on this issue
Nov 29th, 2018 6:34am