Forever 21 Customer Service Issues

During a recent visit to Forever 21 at the Arcadia San Anita mall with my girlfriend, I experienced an unsettling encounter with a staff member named Miayia. While waiting outside my girlfriend's dressing room, Miayia rudely asked me to wait outside due to concerns about having a man with a camera near the dressing rooms. This accusation was made in a disrespectful manner, and I felt unfairly targeted. When I asked for her name, she was unhelpful and claimed another customer wanted me removed, which I believe was untrue. I hope that the management addresses this issue and reminds their staff about the importance of professionalism and proper communication with customers. My visit was on 8.20.[redacted] at around 7:30pm.

I was about to purchase a pair of jeans for $15, but when I got to the clerk, she informed me they were priced at $29.95. I mentioned that there was a whole rack with a different price, she checked and stated that they were not on sale. Even though I was considering buying them, she then accused me of changing the price tag and questioned if I could afford it. When I requested to speak to the manager, she revealed she was the manager and told me to leave if I couldn't afford it. I was shocked by her behavior and was insulted as I left the store. Despite her title, her lack of professionalism was evident in her words and actions.

I am experiencing difficulties returning items due to the switch to paperless receipts. It seems like I am being pressured to keep items that do not fit or satisfy me. Additionally, I received an item without a tag and I am unable to return it. Even items with tags are being declined for return despite showing my order history and number. The staff requested an invoice number from an email, which is hard to locate amidst my many emails. I am a frequent shopper at Forever 21, visiting around twice a month, but this new return process is making me consider shopping elsewhere if it remains confusing.

I received an email regarding a canceled order due to unverified billing information. The pending authorizations in my account should void within 24 hours. I am advised to check my billing details with my bank. Any questions can be directed to customer service at [redacted] or through email on the Forever21 website. Assistance is available Monday through Friday, 5:00 AM to 6:00 PM, and Saturday through Sunday, 8:00 AM to 5:00 PM Pacific Standard Time. The email also mentioned limitations on shipping promotions for international addresses and U.S. Territories.

I received a defective large maxi dress with one arm sleeve sewn incorrectly. I need a replacement urgently for family pictures on Thursday, November 29th. I attempted to call customer service without success. Unfortunately, I don't have an order number. My details are as follows: Myles Harmon Paid via PayPal email: [redacted] Address: [redacted] Deanne Highway, Church Point, LA [redacted] Label on package: U-[redacted]-[redacted] Gold Long Sleeve Maxi Dress Please prioritize shipping the replacement so I can receive it by November 28th or 29th. I appreciate your swift assistance in resolving this issue. You can reach me at [redacted] or [redacted]

I am contacting you regarding my recent order (Order [redacted]9) where I need to return some items due to size issues. When attempting to do so online, the system is indicating that these items are "final sale," which is contradictory to the initial email received stating "final sale online returns only." Despite printing a shipping invoice from your website, I am unable to proceed with the online return. I request your assistance in facilitating the online return process for the items that I need to return. The sudden change in policy from the time of purchase to the return process is causing confusion. Please provide guidance on how to proceed with the return as originally planned. Thank you for your help.

I made a purchase on Cyber Monday, and my items were pending for a while. I haven't received any updates on whether they're being processed or shipped. The order number is ([redacted]6) and includes a Cutout Cami Jumpsuit in Black, size Medium, quantity 1, and Faux Suede Platform Stilettos in Black, size 8, quantity 1. I hope to receive the items by December 7th or 8th. I want to avoid accidental charges or any issues with the order. If needed, I may have to cancel and reorder to still benefit from the Cyber Monday deal of 30% off with free shipping.

I made a purchase on Cyber Monday and received the shipping confirmation email, but noticed the address was incorrect. I called customer service to correct it from [redacted] N 77th Ct, Elmwood Park, IL [redacted] to [redacted] N 77th Ave, Elmwood Park, IL [redacted]. The representative confirmed the new address and informed me of a delay, to which I agreed. However, I later received an email stating my order was canceled because Forever 21 couldn't update the address. I'm frustrated with this error and simply request my paid items to be re-shipped to the correct address at [redacted] N 77th Ave, Elmwood Park, IL [redacted]. My order number is [redacted]9. Kindly fulfill my order and avoid canceling it due to the address issue Forever 21 failed to resolve. Thank you.

I made a purchase on Forever21.com during Cyber Monday on November 26, [redacted]. I used Paypal for the transaction. My order is still in the processing stage. I contacted Forever21 yesterday and was advised that my order would be prioritized and shipped within 24 hours. However, it has now been 24 hours and there is still no tracking number provided. I opted for the 6-8 day delivery and feel frustrated by the delay. Dealing with customer service took an hour, and it was mentioned that they are overwhelmed with orders since Black Friday. I am considering not shopping at Forever21 in the future due to this experience and the lack of efficient communication.

I made a purchase from Forever21 on November 26, [redacted] using PayPal. I have an order number, but my order is still processing. A customer service representative explained they are behind on orders due to many customers experiencing the same delay. My payment was taken by Forever21 from PayPal. I am still waiting for my tracking number. It took an hour to connect with a representative. It is frustrating that the company lacks a proper email address for inquiries like this. I am unsure if I will order from Forever21 again. Yesterday, the representative promised my package would be expedited and shipped within 24 hours, but as of now, I have not received a tracking number. I am very disappointed and considering canceling my order.

I made an online order almost a week ago, on November 26th, and I haven't received any tracking information via email yet. When I check the website for tracking, there's no status available. Today, I called customer service and the automated system mentioned that my order is still being processed. I'm concerned if it hasn't shipped already, as I needed the items by this Friday, which is why I ordered early. Could you please provide more details via email? Thank you.

Hi there, My name is Risa, and I encountered an issue with my order during the Cyber Monday sale. My order has been cancelled twice, and after speaking with a representative, they mentioned that it was due to my bank declining the transaction. However, I have confirmed with my bank that they had approved the order and did not decline it. I am feeling quite frustrated as I believe the error occurred on your end. I would appreciate swift resolution to this matter as I am eager to receive my order. It would be greatly appreciated if you could honor the original sale pricing, as I believe I should not be penalized for this situation. I did not receive any alerts prior to my order being canceled, and I would have taken action immediately if I had known. I have had positive experiences with your company in the past, but this time has been disappointing. I kindly ask for your assistance in resolving this matter promptly. Thank you for your help. Best regards, Risa R. Order#[redacted]7

To Whom It May Concern, Hello, I am Chidera. I made a purchase of 2 pairs of leggings on Cyber Monday (11/26/18) with order number [redacted]0. Initially, $14.56 was deducted from my account and I expected to receive my leggings. By Tuesday night, the transaction was finalized and no longer pending on my bank statement. However, when I checked my account two days later (Thursday 11/27/18), the transaction had vanished, and my money was mysteriously refunded, with no evidence of my order number. I have experienced this issue during big sales before and usually receive an email later with a discount code due to inventory shortages. Yet, to my surprise, I recently received an email stating that my leggings had been shipped, and $14.56 was debited from my account again a week after the initial purchase. This time, the money was deducted the morning after the shipping confirmation, unlike the immediate deduction upon my first purchase. I am reaching out because I find this situation unsettling and would appreciate a refund due to the uncertainty of the delivery. The $14 is significant to me, and I would like to have it refunded. Thank you.

Hello, I am reaching out regarding an order I recently received on December 1st. Unfortunately, the product I purchased is defective. The issue lies in a seam where the bag's straps are held, causing it to split. I am disappointed because I only started using the item yesterday, and it is already falling apart. Despite this flaw, the remainder of the bag is in pristine condition. The tear on the seam is quite visible. I am inquiring about the possibility of receiving a replacement bag or a credit for this faulty item. I no longer have the original packaging or tag since I did not anticipate such a quick deterioration of the product. I hope we can address this matter promptly. Thank you for your attention.

I purchased 5 clothing items from the Forever 21 app for a total of $[redacted]. The estimated delivery time was 7 days, but it has now been 9 days and my package has not arrived. When I checked the tracking on the company's website, it was initially in transit in my state, but now it shows it's in a different state with no estimated delivery time. I am concerned about my order and the $[redacted] I spent. The delay of almost 3 days is unacceptable, especially for a more expensive order. I'm not sure what steps to take next, and I appreciate any assistance you can provide.

I enjoy shopping online with your company, but I had a disappointing experience at a store in Colorado this weekend. The store was very messy and disorganized, like a thrift store. Sweaters were on the floor, unfolded on the tables, and the clearance area was a disaster. The floor looked dirty with tags and trash scattered around. There were customers in the store, but associates were just standing behind the registers without organizing anything. I quickly walked around and left the store feeling let down. -Rashelle

I frequently shop at Forever 21. Today, December 10, [redacted], around 4 pm, I visited the Folsom, CA location at the outlets. I intended to exchange a shirt I had never worn, but I removed the tag after purchasing it at the Folsom outlets. Unfortunately, I didn't find anything I wanted to exchange it for. Despite being a regular shopper, the manager explained that due to their policy, they couldn't process a return or exchange without the tag. I asked for store credit, hoping for some flexibility, but the manager could not accommodate the request. As someone who has retail experience, I believe that as a loyal customer, some assistance should be available. Disappointed, I left the unwanted shirt and receipt at the store. I've never encountered a place where store credit couldn't be granted. At this point, I would appreciate a refund since I left the items at the Folsom, CA store.

Hello, I recently placed two separate online orders and need to return items from each order. I discovered I would need to pay return shipping for both orders individually, so I opted to return the items in-store. I attempted to show the order receipts on my phone to the cashier, but was informed they do not accept digital receipts. However, I noticed the return policy stating that online receipts with an in-store barcode are accepted. Unfortunately, the nearest store is a 40-minute drive away, making returning in person challenging. Is there a way to consolidate my orders to avoid double shipping costs? Returning one of the items would not be cost-effective due to the return shipping exceeding its value. Thank you. Warm regards, -Ashley

The tracking information provided for order #: [redacted]3 indicates the package was delivered on 12/12/18 at 4:35, but I face issues with this delivery. Working at a law firm open until 5:00 PM, our mailbox is not suitable for merchandise deliveries. Upon contacting Customer Service, I encountered a representative named Kim, who advised waiting three days before proceeding with an affidavit, citing the courier's potential mistake. This waiting period seems unreasonable. I request either an immediate refund or a reshipment of the merchandise, as they were intended as Christmas gifts. Failure to address this matter promptly may lead me to pursue legal action against Forever 21. Thank you for your attention to this matter.

During a recent visit to your Tampa outlets store, I encountered a disappointing situation while trying to make a purchase for my daughter. I selected two gray long sweater material jackets that were displayed on a rack marked as outerwear 50% off. When I inquired at the register, the associate initially claimed they were not on sale, leading me to speak with the manager. To my dismay, the manager conversed in Spanish with the associate, a move that made me feel uncomfortable and left me wondering if I was being talked about. The manager clarified that only sweaters were included in the discount, not jackets. What upset me more was witnessing another customer easily receive a price override for a similar item, contradicting the manager's stance. Feeling discriminated against and insulted, I decided to abandon my intended purchase and leave the store. Despite my daughter's interest in your products, the negative experience has deterred me from returning. It is disappointing to encounter such unprofessional behavior from your staff, and I feel compelled to share this encounter to caution others about potential mistreatment based on language differences.