My computer froze when I was ordering something it cost *** dollars when it froze it re...

GetHuman1637021's customer service issue with Forever21.com from November 2018

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The issue in GetHuman1637021's own words
My computer froze when I was ordering something it cost *** dollars when it froze it refreshed and it showed that the cart was empty so I looked for all the stuff again and orderd that. I looked at recent orders and it had them both, I tried to cancel it various times and I waited the hour it said you were supposed to wait but it still didn’t cancel. Please help me.( the order doesn’t want to cancel)
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Forever21.com

Customer service issue
Reported by GetHuman1637021
Nov 27th, 2018 - 9 mons ago
I have an issue with Forever21.com too
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Seen by 3 customers so far
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Timeline
GetHuman1637021 started working on this issue
Nov 27th, 2018 2:45pm