Shipped to wrong address

GetHuman-tiyadoyl's customer service issue with from October 2018

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The issue in GetHuman-tiyadoyl's own words
I was trying to order clothes for myself online but the website messed up by address. ... I ordered * clothing items, a sweater and a skirt. Somehow, the website used my old address instead of my new one! I need to get that package but it was sent to a completely different address and I already was charged for it! Please help me fix this issue by sending it to my right address!
This is frustrating because I am being charged for an order that I won't be receiving.
I want my items to be shipped to the right address please.
I've been a customer for years and I have never experienced this.
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Customer service issue
Reported by GetHuman-tiyadoyl
Oct 10th, 2018 - a mon ago
I have an issue with too
Not resolved
Seen by 3 customers so far
Similar issue to 748 others
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GetHuman-tiyadoyl started working on this issue
Oct 10th 7:14pm