I thought I changed my shipping address, but it stayed the same when I placed my order...

GetHuman-aleciasp's order cancelation issue with Forever21.com from April 2018

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The issue in GetHuman-aleciasp's own words
Order clothes to my house ... I thought I changed my shipping address, but it stayed the same when I placed my order, so it sent to my old address.
It is my ex’s address.
Cancelling my order
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I ordered online and have emailed already, but was told to use the chat to confirm that my order had been cancelled.
order cancelation issue
Reported by GetHuman-aleciasp
Apr 3rd, 2018 - 8 mons ago
I have an issue with Forever21.com too
Not resolved
Seen by 12 customers so far
Similar issue to 1014 others
0 customers following this
Items needed
Name
Email address
Order number
Phone number
Shipping address
Timeline
GetHuman-aleciasp started working on this issue
Apr 3rd 2:52pm
GetHuman-aleciasp reviewed the items needed
Apr 3rd 2:53pm
GetHuman-aleciasp indicated the issue is not fixed yet.
Apr 3rd 4:17pm
GetHuman-aleciasp indicated the issue is not fixed yet.
Apr 4th 6:25pm
GetHuman-aleciasp indicated the issue is not fixed yet.
Apr 4th 6:25pm
GetHuman-aleciasp indicated the issue is not fixed yet.
Apr 6th 4:36pm
GetHuman-aleciasp indicated the issue is not fixed yet.
Apr 6th 4:36pm
GetHuman-aleciasp indicated the issue is not fixed yet.
Apr 6th 4:37pm