I purchased a **** Ford Expedition platinum on February * ****. After I got it home I n...

GetHuman2219011's customer service issue with Ford from February 2019

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The issue in GetHuman2219011's own words
I purchased a **** Ford Expedition platinum on February * ****. After I got it home I noticed the aluminum wheels are spidering. I took it back to Champion Ford where I purchased it on February * the service manager took pictures of the wheels and sent them to Ford. He contacted me and said Ford agreed to replace the wheels. Today February ** he called me and said Ford now decided that they would not replace the wheels and told me if I wanted the news wheels I would have to pay $****. I feel these wheels should be replaced. They should not be spidering at only * years old
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Ford

Customer service issue
Reported by GetHuman2219011
Feb 16th, 2019 - 8 mons ago
I have an issue with Ford too
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Seen by 14 customers so far
Similar issue to 222 others
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Timeline
GetHuman2219011 started working on this issue
Feb 16th 1:02am
GetHuman2219011 confirmed the issue is fixed. Hooray!
Feb 16th 1:05am