I own a **** Ford Edge. The warranty is nearing it’s end and I took it in due to the g...

GetHuman-jchpn's customer service issue with Ford from December 2018

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The issue in GetHuman-jchpn's own words
I own a **** Ford Edge. The warranty is nearing it’s end and I took it in due to the glove compartment panel being discolored. While the dealer was very helpful, Ford denied that the claim was warranty related. They said it was likely due to cleaning it with something abrasive, which was not the case. Had that been true, wouldn’t the entire dash be discolored or do they suspect all I ever clean is the glove compartment panel? Ridiculous. Anyway, I wanted to pass along that after my wife and I have purchased our last three vehicles from Ford (Ranger, Mustang, Edge), we will not even consider a Ford for our next new vehicle purchase, unless Ford honors their warranty. A warranty should cover defects in workmanship. We will find another manufacturer that will honor their warranty!!

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Customer service issue
Reported by GetHuman-jchpn
Dec 23rd, 2018 - 3 years ago
Not resolved
Seen by 23 customers so far
Similar issue to 187 others
0 customers following this


GetHuman-jchpn started working on this issue
Dec 23rd, 2018 5:11pm

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